As a Tax Pro engaged within the Taxfyle network, you’ll be acting in your own capacity as an independent contractor and are ultimately responsible for the experience of the clients you serve. At the end of every engagement, you will be prompted to rate your clients, and your clients will be prompted to do the same for you. The feedback you and your client will be presented with is a 5-star scale, with 5 stars indicating a great job. Provided the ambiguity present when clients rate their Tax Pro, it’s important that you not only meet the requirements of their deliverable, but that you promote a perceived value in your communication with them. Most clients may not be well versed enough in their technical expertise that they can accurately rate your work, but rather they make judgments based on soft skills such as simplified explanations, adaptability, critical observation, conflict resolution, etc. You are expected to communicate with your client frequently i.e. not have more than two days of lapsed communication, even if nothing has progressed on either end. Of course, an accurate deliverable is always expected as well.