Taxfyle developed the in-app messenger tool to foster a safe and transparent working environment for our customers and Tax Pros. It’s mandatory for all communication between customer and Tax Pro to be held within the Taxfyle messenger tool as this allows a transcript to remain available for future reference. If at any time a customer requests to speak to you outside of the app, please respectfully decline. We will have access to the communication channels within Taxfyle and may remove a Tax Pro from the pool for soliciting work outside of the platform. Taxfyle understands that some situations require alternative forms of communication. Before agreeing to any such form, please reach out to the Taxfyle Success Team for their written consent. Should any communication outside of the platform occur, we ask that you (the Pro) provide a summary of what was discussed in the engagement chat.